Jhelum Cart Customer Terms

Information about sellers:

Information on each Seller including the company name, registered office and, where applicable, the trading address are available on the Seller Shop page.

Our products

  1. The images of the Products on the Site are for illustrative purposes only. Although we have made every effort to display the colors accurately, we cannot guarantee that your computer's display of the colors accurately reflect the color of the Products. Your Products may vary slightly from those images.
  2. The packaging of the Products may vary from that shown on images on the Site.

How we use your personal information:

Your personal information will be used in accordance with the Jhelum Cart privacy policy. Please take the time to read this document, as it includes important terms which apply to you.

Your consumer right of return and refund

This clause only applies if you are a consumer

As a consumer, you have legal rights in relation to Products that are faulty, of poor quality or not as described under the Consumer Rights Act 2015. As such, Product(s) must be:

  1. Of satisfactory quality - i.e. Not faulty or damaged;
  2. Fit for purpose - the Product(s) should be suited to the purpose they are supplied for;
  3. As described - the Product(s) must match the given description.

 

You have a legal right to cancel a Contract under the Consumer Contracts Regulations during the period set out below. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a Product, you can notify us of your decision to cancel the Contract and receive a refund.

However, this cancellation right does not apply in the case of:

  1. any products made to your specification, clearly personalised, custom-made or commissioned in any way
  2. perishable goods, including but not limited to food, drink or fresh flowers

Your legal right to cancel a Contract starts from the date on which we dispatch the Product(s) to you, which is when the Contract between us is formed. If the Products have already been delivered to you, you have a period of 2 (two) working days in which you may cancel, starting from the day after the day you receive the Product(s).

 

You will receive a full refund of the price you paid for the Products and any applicable delivery charges you paid for. We will process the refund due to you as soon as possible and, in any case, within 2-3 working days on which you gave us notice of cancellation that we receive the returned Product(s) in the condition you received them/it in.

 

If you have returned the Products to us under this clause because the product received was faulty or mis-described, we will refund the price of a defective Product in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us.

 

We will refund you via the payment method used by you to pay within 2 days of you requesting the refund through the online system, provided that where you are due to return the Product(s) to us, you have done so within 2-3 working days of the Seller requesting that you do so.

 

If the Products were delivered to you:

  1. you must return the Products to us within 2 days of return. If the Products require collection, we may arrange to collect the Products from the address to which they were delivered. We will contact you to arrange a suitable time for collection;
  2. you have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession

Delivery

Your order will be fulfilled by the estimated delivery date set out in the Order Confirmation, unless there is an Event Outside Our Control. If we are unable to meet the estimated delivery date because of an Event Outside Our Control, we may contact you with a revised estimated delivery date.

Delivery will be completed when we deliver the Products to the address you gave us.

The Products will be your responsibility from the completion of delivery.

You own the Products once we have received payment in full, including all applicable delivery charges.

The price of a Product does not include delivery charges. Our delivery charges are as quoted on the Site.

The Site contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on the Site may be incorrectly priced. We will normally check prices as part of our dispatch procedures so that:

where the Product's correct price is less than the price stated on the Site, we will issue you with a refund for the difference between the price you paid and the actual price of the Product. However, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price; and

if the Product's correct price is higher than the price stated on the Site, we will contact you by email as soon as possible to inform you of this error. We will then give you the option of cancelling your order or cancelling your order and continuing to purchase the Product at the correct price. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process within 5 days, we will treat the order as cancelled and notify you in writing.

 

How to pay

You can  pay for Products upon COD(Cash on Delivery), internet banking or using your or any major debit or credit card through Jhelumcart’s online payment processing system. We accept the following cards: Visa/Visa Debit/Visa, Mastercard, Maestro. The currency displayed will always show in Rupees (INR).